Role: Cloud Operations Lead

Location: Cheltenham

Salary: Competitive salary and package dependent on experience + shift work

Career Level: We are hiring at Specialist level

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining.

The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.

As a Cloud Operations Lead you will be responsible for:

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.

• Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.

• Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.

• Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.

• Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.

• Follow documented runbooks and procedures for high-priority incident management for potential.

• UK critical workloads, and identify areas for runbook improvement.

• Provide mentoring to junior engineers and supporting a culture of team skills growth.

The following skills and experience are essential for this role:

• Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.

• Experience of overseeing or leading teams

• Experience with IaC tools including TerraForm

• Experience with Kubernetes, including troubleshooting issues with container-hosting platforms

• Experience with troubleshooting issues and identifying potential bugs or failures

• A willingness to learn new deep skills in air-gapped cloud architecture and operations

• Experience in a production support / operations role to ensure a live service for users

• Experience with understanding network architectures and troubleshooting network-related issues using Linux tools

• In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

What is in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Closing Date for Applications: 31st May 2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.