Description

We are seeking an experienced Customer Solutions/Success Manager to serve as the primary point of contact for enterprise B2B clients utilizing Amazon Leo's satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, program management, and relationship management skills to ensure customers maximize value from our LEO satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives.

Amazon Leo is revolutionizing global connectivity by providing reliable, high-performance satellite communications services to commercial and government customers worldwide. Our LEO satellite constellation enables organizations to connect remote operations, transform their businesses, and unlock new possibilities across diverse industries and challenging environments.

Key job responsibilities
Customer Relationship Management & Strategic Engagement: Serve as trusted advisor for enterprise accounts across retail, media, energy, and manufacturing sectors. Build relationships from IT teams to C-suite executives while orchestrating connectivity transformation strategies. Conduct business reviews, understand industry challenges, and align satellite solutions to strategic objectives.

Technical Consultation & Implementation: Guide customers through onboarding and optimization of LEO satellite services for remote operations, IoT connectivity, and distributed locations. Collaborate with TAMs and Solution Architects to troubleshoot issues, educate on network capabilities, and translate technical concepts into business value propositions.

Account Growth & Program Management: Identify expansion opportunities across new locations, use cases, and service upgrades. Monitor customer health metrics, drive adoption to maximize ROI, and accelerate implementation through education and enablement programs.

Industry Expertise & Collaboration: Understand connectivity needs across industries and demonstrate how Amazon Leo enables digital transformation and competitive advantage. Partner with Sales, Product, Engineering, and Operations teams to advocate for customer needs and inform product roadmap. Develop industry-specific use cases and success stories while serving as a thought leader.



About the team
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.