Description

Amazon Shipping is transforming how brands and merchants think about logistics across Europe. We're looking for a Senior Manager, Sales Operations to lead and scale the EU Sales Ops function, serving a multi-country commercial organisation across the UK, Italy, Spain and France. This is a leadership role: you will set the strategic direction, establish an operating rhythm, and grow a team of ICs across defined workstreams to drive cross-country standardisation for a rapidly scaling business. You will have regular exposure to Director and VP leadership, partnering directly with EU commercial leaders, US Sales Ops counterparts, Product, and BI teams. If you want to lead a function through a period of significant growth in a high-ambition environment with global reach, this is it.

Key job responsibilities
- Set and own the strategic vision and roadmap for EU Sales Operations, aligning with WW Sales Ops and EU commercial leadership
- Lead and develop a team of Sales Ops ICs, establishing clear ownership, goals, and accountability across workstreams
- Design and implement the operating rhythm: planning cadences, reporting mechanisms, pipeline reviews, and performance tracking
- Drive cross-country standardisation of commercial structures, target-setting methodologies, and reporting definitions across four geographies
- Partner with Product, BPA, and BI teams to define requirements, prioritise tooling investments (Salesforce, AI enablement, prospecting tools), and drive adoption
- Own commercial reporting and analytics: MBR/QBR data, IC and division-level goal tracking, pipeline health, and forward-looking insights
- Partner with US Sales Ops to drive WW alignment on operating standards, shared tooling, and best practices
- Proactively identify capability gaps, operational friction, and productivity drains across commercial teams, designing scalable solutions
- Represent EU Sales Ops in senior leadership forums, contributing to strategic planning (OP1/OP2), HC planning, and commercial investment decisions

A day in the life
You will split time between strategic work (roadmap planning, stakeholder alignment, team development) and operational delivery (reviewing pipeline health, unblocking cross-functional dependencies, coaching ICs). Your internal stakeholders include EU country commercial leaders, US Sales Ops, Product, BI/Analytics, and Marketing. You will have regular touchpoints with Director and VP leadership through WBRs, MBRs, and strategic planning forums. The problems you solve span commercial reporting accuracy, sales process efficiency, CRM tooling adoption, target-setting governance, and cross-geo standardisation. This is a role with significant scope to define how Sales Ops operates across EU.

About the team
EU Sales Operations enables commercial excellence for Amazon Shipping across four European geographies. The team partners with commercial leaders to drive strategic planning, CRM and sales tooling, reporting and analytics, and commercial process optimisation. We are scaling the function to match the complexity and ambition of the EU commercial organisation, and this role will lead that growth. We value ownership, pace, and pragmatism.