Description

This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.

Key job responsibilities
- Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
- Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
- Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect's AI go-to-market strategy across global markets
- Build strategic relationships with C-suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
- Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi-year planning for Connect
- Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs

A day in the life
You'll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You'll engage directly with customers—enterprise C-suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect's generative and agentic AI capabilities as the solution.