Description

Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo's connectivity solutions.

As a Senior Technical Account Manager (TAM) in GES, you are a dedicated post-deployment technical partner who ensures long-term customer success after deployments are fully operational across EMEA markets. TAMs combine deep technical knowledge with customer relationship management, serving as trusted technical advisors who help customers optimize their Amazon Leo environments, protect recurring revenue, and enable growth.

Working within the Customer Delivery (CD) organization, you will provide strategic technical guidance to help customers plan expansions, implement solutions, and optimize networks using best practices - while proactively keeping your customers' Leo environments operationally healthy and resilient. The deep relationships you develop will allow you to understand business and operational needs, anticipate challenges, and help customers achieve the greatest value from their investment.

This is not a sales role. You earn trust through technical expertise, consistent proactive engagement, and a track record of delivering measurable customer outcomes. You will support a portfolio of high-complexity enterprise customers across EMEA verticals including telecom operators, broadcast media, energy, and enterprise connectivity - owning the post-deployment technical relationship, conducting executive-level business reviews, driving optimization, and serving as the voice of the customer to Product and Engineering.

The ideal candidate possesses strong technical depth in networking or telecommunications, proven experience as a technical leader in customer-facing roles within European markets, and the ability to influence both customer executives and internal engineering teams across geographies.

This position may require travel across the EMEA region.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities
Serve as the primary post-deployment technical point of contact for a portfolio of high-complexity EMEA enterprise accounts

Provide strategic technical guidance to help customers plan expansions, implement solutions, and optimize network performance

Monitor customer environments proactively; identify degradation patterns, predict potential issues, and execute interventions before customer impact

Build and maintain executive-level relationships; understand customer business objectives and align technical engagement to business outcomes across European markets

Support Quarterly Business Reviews (QBRs) with customer executives, presenting performance data, roadmap alignment, and optimization recommendations

Coordinate technical escalations with support teams; drive rapid resolution and support with issue analysis

Identify and qualify expansion opportunities (additional sites, bandwidth, technical integrations) and partner with account teams to realize growth

Provide structured, data-driven customer feedback to Product and Engineering teams; advocate for customer needs in roadmap discussions

Mentor junior TAMs on technical depth, customer engagement practices, and escalation management

Develop and refine TAM playbooks, best practices, and operational frameworks relevant to EMEA markets

A day in the life

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.