Description

Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. A Senior Program Manager in Central RME will lead strategic initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role focuses on both strategy and hands-on execution, addressing operational barriers, implementing standard work practices, and collaborating with RME, non-RME stakeholders, and Operations teams.

Key job responsibilities
- Lead cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
- Partner with RME, non-RME, and Ops stakeholders to lead root cause analysis, eliminate operational barriers, and drive continuous improvement initiatives across the network.
- Own and optimize capacity models including architecture, methodology, and output validation to maximize capacity utilization.
- Leverage advanced analytics for data-driven decision-making; monitor performance and implement corrective actions.
- Create and maintain program artifacts including business requirement documents, initiative plans, and white papers.
- Develop and implement standard work practices that improve key business metrics and translate lessons into standards across the network.
- Communicate program status, risks, and outcomes to senior leadership; influence decision-making through clear narratives and data-backed recommendations.
- Remove operational barriers through hands-on problem-solving to deliver immediate results.
- As a Senior Program Manager, drive a culture of operational excellence, innovation, and continuous improvement.