Associate-Digital Product Management - Enterprise Payment Product Design
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
About Network & Acquiring Solutions
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.
Solutions Design & Testing is a newly formed team within the Enterprise Payments Product Development. We are embarking on a large-scale digital transformation program to modernize the payment landscape across proprietary markets. We are seeking an experienced product analyst to help support the Solution Design team as we continue through this multi-year roadmap.
Key Responsibilities
Business Flow / Process design – Translate requirements into business design process maps,
Solution design - Support product managers as they take the designs and work with colleagues across product, architecture, engineering to develop into technical solutions
Product Owner - Support product owners as they get the work into features and through PI planning ready for development
Design Queries - Tracking through to closure of key business and engineering decisions.
Documentation- Ensure documentation of decisions made for all decisions and artifacts related to design.
Preferred Qualifications
Experience as a project analyst / product analyst preferred
Proven experience in business process mapping
Strong problem-solving skills.
Ability to effectively operate in ambiguity and quickly evolving priorities
Ability to build effective relationships with stakeholders and collaborate with various business units.
Project management skills, including the ability to successfully manage multiple deliverables simultaneously.
Excellent communication and presentation skills.
Ability to translate technical details for non-technical audiences.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
