At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

We are looking for an experienced Senior Product Manager to join the fast-paced and expanding Network Tokenization product team. Payment Tokenization plays a central role in digitizing payments and enabling new commerce experiences, including Digital Wallets, virtual cards and agentic commerce. The successful candidate will be at the forefront of evolving our core product offerings, partnering closely with internal and external partners to define new use cases and distribution opportunities.

We are seeking someone with a good mix of product and technical acumen, balancing commercial thinking with a deep appreciation for user-centered design. The ideal candidate will be a strong communicator and collaborator who is equally adept at talking to developers, marketers, and partners. Curiosity and a passion for problem-solving will also be essential, helping push boundaries to achieve the best product experience for our customers!

Responsibilities will include:

• Evolve the distribution and capability strategy for products within the portfolio, leveraging customer insights (consumer and commercial), partnerships, business opportunity assessment and industry trends
• Coordinate market and customer research and leverage to develop product constructs, feature roadmap, customer personas, and best-in-class user experiences
• Lead translation of business and customer needs into clear product requirements, process flows, and prioritized engineering deliverables.
• Define success metrics and KPIs, using data to inform roadmap decisions, backlog prioritization, and continuous improvement
• Lead through influence across engineering, design, operations, risk, legal, and commercial teams in a highly matrixed environment
• Serve as a subject matter expert on network tokenization, digital wallets, and emerging payment models, representing Amex in internal and external forums

Minimum Qualifications:

• Extensive experience in product management or product development experience, with demonstrated ownership of complex, customer-facing products
• Experience managing products operating at scale in regulated or platform-based environments (e.g., payments, fintech, identity)
• Demonstrated product management competency, guiding products from concept to implementation
• Proven track record of working with global and virtual teams to support product delivery with high quality
• Strong technical fluency, with the ability to work closely with engineering teams, understand system architectures and APIs, and make informed tradeoffs
• Demonstrated ability to analyze data, derive insights, and use metrics to influence product and business decisions
• Experience engaging directly with external partners or clients, representing the product team with professionalism and credibility
• Competency in analyzing and extracting insights from data and leverage to influence leaders and other stakeholders
• Able to build positive relationships, collaborate effectively, and influence decisions with a variety of cross-functional stakeholders
• Proactive “driver” constantly pushing toward clarity and delivery
• Excellent communication skills and demonstrated comfort with challenging status quo
• Strong ability to stay connected to remote partners and stakeholders
• Demonstrated resilience, collaborative mindset, and ability to maintain perspective in complex and fast-paced environments

Preferred Qualifications:

• Payments industry experience
• Knowledge of network tokenization, digital identity, B2B payments, or wallet ecosystems

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.