At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Manager, Product Governance position is part of the Global Network Services (GNS) business within the Global Merchant & Network Services business group. The GNS business drives scale and relevance for the enterprise by bringing on and managing financial institutions that issue and/or acquire on the American Express network. The business manages American Express’s presence in over 110 countries and territories through over 240 financial institution partners and is a driver of innovation for the company through the products and services it regularly introduces to the Network.

Through the GNS partnerships we can offer exciting and innovative products and benefits in GNS countries, improving merchant coverage, strengthening the value proposition, and amplifying the American Express brand.

• The GNS Product, Marketing and Global Businesses (PMGB) team is a dynamic global marketing organisation with responsibility to deliver:
• Product & Product Marketing: competitive product strategy and product & campaign delivery in GNS countries
• Partner & Customer Experience: infrastructure for value add and compliant experiences
• Brand Management: Protect and engage Amex Brand; increase Amex and GNS Brand awareness in GNS countries
• Global Businesses: Grow the GNS Supply Chain Solutions B2B business
• The successful candidate will report to the VP, Central Marketing & Benefits and will work across GNS Marketing teams and key partner teams (Business Development, Compliance & Control Management) leading a range of product governance initiatives.

How will you make an impact in this role?

• Develop controls for Business Operations Policy (BOP) and a robust policy monitoring program to ensure ongoing compliance (throughout the Product & Marketing lifetime) with the BOP/AXP Policies
• Deploy risk and governance related training to colleagues and manage periodic refresh. Evolve PMGB frameworks, policies, and standards aligning with Enterprise risk standards
• Own PMGB governance. Uplift E2E procedures and systems, as required, to ensure effective and efficient management of global product and marketing activities
• Oversee operational risk events (OREs and corrective action plans (CAPs) related to product to ensure efficient and speedy resolution in line with policy and standards
• Own, support or manage other GNS Governance, Regulatory or Change Management Programs as required
• Build and maintain strong relationships across a range of stakeholder teams including Business Development, Regional Marketing, Control Management, and Network Policy team
• Become subject matter expert and champion the regulatory & control agenda across GNS UK
• Drive collaboration across the Enterprise (ICS/USCS) on compliance and regulatory activities

Minimum Qualifications:

• Experience in audits, governance, risk management, controls, and/or payments industry expertise
• Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
• Strong project management for delivering results in complex and highly matrixed organizations
• Problem solver and agile decision-maker with solid analytical skills
• Knowledge of AXP policies and procedures (e.g., AEMP54, PRSA, SOPs) preferred
• Understanding of governance concepts and programs, protocol and tools
• Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements
• Excellent interpersonal and collaboration skills
• Resilient team player with ability to influence and develop relationships with leaders, peers, and control and compliance teams
• Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences

• Effective time management skills and ability to balance priorities

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.