At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within Global Merchant & Network Services (GMNS) Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on Card Solutions and Network Processing, including Debit, ATM, and end-to-end transaction processing and lifecycle management.

The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS product portfolio. This individual will develop deep subject matter expertise in assigned card solutions and exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.

Responsibilities include:

• Develop a deep understanding of the entire product suite, with a focus on assigned Card Solutions and Network Processing and define operational requirements to support scalable deployment across GMNS.
• Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners.
• Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.
• Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.
• Develop and maintain documentation, including FAQs, to support internal and external stakeholders.
• Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.
• Create product toolkits and resources to enhance agility and accelerate time-to-market.
• Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.

Minimum Qualifications:

• Strong understanding of the payments and card industry.
• Expertise in articulating product functionality and demonstrating technical acumen.
• Knowledge or experience in one or more of the following areas: transaction processing and lifecycle management, card solutions, Debit, and ATM products.
• Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.
• Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
• Ability to effectively prioritize and manage the completion of tasks.
• Self-motivated and proactive, with a high degree of autonomy and accountability.

• Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences.

  
  Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.