Joining Arup

Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding us how we shape a better world.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

Based in Birmingham, we are offering an exciting opportunity for a Front of House & Facilities Management Assistant to join our Workplace Facilities Management Team. This pivotal role will have a significant impact on both external and internal clients, ensuring a seamless visitor experience within our office environment. You will provide a professional ‘front of house’ service to visitors and staff, while also supporting with administrative tasks and, in certain locations, elements of Workplace and Facilities Management duties. This position will allow you to build strong relationships across all business teams, external contacts, and gain valuable knowledge of Arup’s systems and procedures, becoming an integral member of the team.

Is This Role Right for You?

This role is ideal for someone who thrives in a customer-facing environment, enjoys variety in their day-to-day responsibilities, and has a proactive, can-do attitude. You will be the first point of contact for visitors and staff, ensuring a welcoming and professional atmosphere. If you are diligent, approachable, and eager to contribute to a collaborative team, this opportunity could be the perfect fit.

Key Responsibilities

• Deliver a professional front-of-house service by welcoming visitors, managing reception duties, and ensuring Health & Safety procedures are communicated.

• Coordinate meeting rooms, refreshments, AV/IT support, and catering to ensure smooth operations and excellent client experience.

• Manage incoming and outgoing mail, courier services, and general office supplies, including stationery.

• Handle telephone calls, take accurate messages, and assist with queries in a proactive and efficient manner.

• Support administrative tasks such as data input, document management, and reporting office maintenance issues.

• Assist colleagues within the Workplace and Facilities Management team, including First Aid and Fire Marshal responsibilities.

Key Skills and Experience Required

• Strong customer service and communication skills.

• Proficiency with MS Office Suite.

• Flexible, cooperative, and approachable manner.

• High attention to detail and diligence.

• Positive, proactive “can-do” attitude.

Desirable Skills and Experience

• Experience with booking systems (Concur, CAFM, Condeco).

• First Aid & Fire Marshal trained, or willingness to train.

• IOSH Managing Safely qualification, or willingness to obtain.

• Manual handling training (provided).

Not ready to apply just yet or have some questions? Contact Rhian Melaney at rhian.melaney@arup.com - Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email.

What We Offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Rhian Melaney at rhian.melaney@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Closing Date 16th January 2026 - We may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.

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