Automation Manager
BBC Media Action
London, UK
GBP 64k-70k / year
JOB DETAILS
JOB BAND: D
CONTRACT TYPE: Full-time Perm
DEPARTMENT: BBC Studios
LOCATION: London
PROPOSED SALARY RANGE: £64,000 - £70,000-+ London Weighting (£5,441) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
ABOUT BBC STUDIOS
A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.
Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.
WHY JOIN THE TEAM?
The Advertising Product team sits within the Digital News and Streaming group and has ownership of all ad product decisions; sitting across formats, audience segmentation, demand partnerships and the technology needed to deliver ads effectively and efficiently. The Ad Product, Technology and Operational division are responsible for the fulfilment of all direct advertising activity as well supporting the successful delivery of deal-based programmatic revenues.
The team ensure the successful enablement of sales teams to guarantee the proper functioning of sales workflows. This is achieved through diligent, experienced servicing of campaigns via platforms, consistent communications regarding the commercial portfolio of ad products, frequent training on tools and process as well as the flawless execution of contractual commitments.
The Automation Manager optimizes, designs, and automates across digital, video and audio advertising operations. This role partners with the CRM team, planning, ad product, ad technology, inventory management, and ad operations stakeholders to improve efficiency, data flow, and scalability using automation tools and workflow platforms.
YOUR KEY RESPONSIBILITIES AND IMPACT :
- Workflow & process design of all direct campaign order executions across multiple inventory types and audience executions.
- Map end-to-end workflows across campaign planning, advertising creative production, media buying, ad trafficking, billing, and reporting
- Identify inefficiencies, bottlenecks, and manual handoffs in current processes
- Design scalable, standardized workflows that support growth and multi-channel advertising operations
- Constant training and communication. Regular engagement stakeholder sessions and ownership of the delivery roadmap
Automation & systems
- Build and maintain automations using workflow and integration tools.
- Automate data syncs between CRM, ad platforms, analytics, 3rd party ad platforms and finance systems.
- Support QA, monitoring, and continuous improvement of automated processes. Debug workflow where required.
- Support stakeholders introduce their new order management or campaign delivery platforms
Data & analysis
- Analyse workflow performance metrics (cycle time, error rates, throughput, SLA adherence)
- Create dashboards and reports to track operational efficiency.
- Translate business requirements into technical workflow specifications. Act as a bridge between non-technical stakeholders and technical teams
- Cross-functional collaboration in partnering with ad creative, planning and inventory teams, sales, ad product, and ad engineering teams to gather requirements.
- Document workflows, SOPs, and automation logic for internal teams.
Change management
- Train teams on new workflows and automation tools.
- Support adoption and iterate based on user feedback.
- Ensure workflows align with compliance, campaign governance, information security & data privacy, and platform policies.
YOUR SKILLS AND EXPERIENCE :
ESSENTIAL CRITERIA :
- Extensive experience in workflow design, operations, automation, or systems analysis.
- Experience using automation and AI tools such as Copilot, Claude, Chat GPT
- SQL, APIs, or basic scripting knowledge (Python, JavaScript)
- Familiarity with Agile or Lean process frameworks.
- Strong understanding of campaign lifecycles and advertising operations with hands-on experience with automation and integration tools.
DESIRED NOT REQUIRED :
- Experience with ad platforms (GAM, OMS, DSPs, ad servers)
- Experience in advertising, marketing technology, adtech, or digital media environments.
- Ability to document processes clearly using flowcharts and technical documentation
- Experience with creative production or media operations workflows.
- Martech, OMS or adtech stack implementation experience.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Life at BBC Studios
• A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days.
• Defined pension (up to 10% employer contributions).
• Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit.
• BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group’s science-based Net Zero targets here.
• Career development in a values-led purpose-driven culture.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: reasonable.adjustments@bbc.co.uk
