JOB DETAILS

JOB BAND: E
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: Quality, Risk & Assurance
LOCATION: Any Major BBC hub (UK Only)
PROPOSED SALARY RANGE: £63,000 - £94,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

The BBC is committed to ensuring the highest standards of integrity across all areas of its operations. The Investigations Manager, Quality Assurance plays a critical role in fostering a culture of transparency, accountability and trust. The role coordinates between investigation teams and provides reporting and support to senior leaders about investigation team performance, standards and implementation of investigation outcomes. As a vital member of the Investigations Division, you will contribute to maintaining the safety, security and reputation of the corporation.

WHY JOIN THE TEAM
The Investigation Manager, Quality Assurance plays a pivotal role in ensuring efficiency, visibility and consistency across the investigation teams, helping to inspire trust and confidence in the investigation process across the BBC. This role offers a unique opportunity to oversee the investigation teams’ performance, capacity and quality standards, working with senior leaders and peers to deliver protection to whistleblowers and improvements to organisational standards.

YOUR KEY RESPONSIBILITIES AND IMPACT
As Investigations Quality Assurance Manager your primary responsibilities include:

• Maintaining a dynamic understanding of all investigation teams' utilisation, performance, SLA compliance and quality performance. Providing regular reporting to senior stakeholders, specifically for non-editorial oversight groups, steering committees and performance reviews.
• Designing and performing quality assurance processes to validate evidential consistency. Leading on liaison with quarterly external quality assurance review, overseeing case management system operation, and evaluating use of AI tools.
• Evaluating and reporting to HR appeal panel hearings about the appropriateness of any investigative process challenged on procedural grounds within HR grievance proceedings.
• Owning logging and tracking of all actions and recommendations from investigation reports. Engaging with affected stakeholders to agree implementation strategies and prioritization and provide periodic action status reporting to OpCo.
• Engaging with HR and with the BBC whistleblower champion to prevent detriment to whistleblowers and ensure accurate, timely management reporting.
• Promoting awareness, trust and confidence in the whistleblowing process and investigative functions. Supporting Heads of Investigations with presentations and design of training resources, policies and procedures. Leading analysis of staff survey results connected to investigation performance.
  

YOUR SKILLS AND EXPERIENCE

Essential Criteria

• Significant experience overseeing complex investigations, case management or assurance functions within a HR, whistleblowing, or corporate investigations environment.
• Demonstrable expertise in quality assurance, audit, governance or investigative standards, with the ability to assess procedural compliance, evidential robustness and consistency of investigative practice.
• Significant experience leading large-scale investigations programmes of work, overseeing multiple concurrent investigations and related workstreams, and ensuring effective governance, resource management, quality standards and delivery of organisational outcomes.
• Strong analytical and reporting skills, including experience in producing performance, risk and management information for senior leaders, governance boards and oversight committees.
• Excellent understanding of whistleblowing frameworks, confidentiality requirements and protections against detriment, with a commitment to maintaining trust and integrity throughout investigative processes.
• Experience designing, implementing and monitoring processes and controls to improve service quality, operational performance and organisational accountability.
• Ability to evaluate investigative processes and provide independent professional judgement on procedural fairness and adherence to policy and best practice.
• Experience of whistleblowing, ethics and speak-up programmes within a large, complex organisation.

Desirable Criteria

• Professional qualification or accreditation in investigations, audit, compliance, HR, legal practice, governance, risk management or a related discipline.
• Knowledge of employment relations, grievance and disciplinary procedures, including experience supporting appeals or reviewing challenged investigations.
• Experience of developing case management systems, data reporting tools or workflow management solutions.
• Experience analysing workforce or employee survey data and translating findings into organisational improvement initiatives.
• Understanding of emerging technologies, including the governance and assurance of AI-enabled tools within investigative or case management environments.
• Experience designing and delivering training, guidance, policies and awareness programmes relating to investigations, whistleblowing or organisational ethics.