CLIENT SERVICE Associate II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Associate II to join our Conventional Trust Platform. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem-solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to the appropriate resources as needed.
• Leverage a good understanding of broader BNY services and offerings.
• Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May have team leadership responsibilities in some geographies, providing guidance to less experienced team members.
• Support multiple, moderately complex client accounts.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.