Senior Specialist, Client Enablement
Bny
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Client Enablement. This role is based in Manchester.
In this role, you’ll make an impact in the following ways:
- Execute end-to-end onboarding delivery: break plans into tasks, run stand-ups, track progress, and maintain RAID with clear owners and ETAs.
- Configure and validate setups: manage documentation (KYC/tax/legal), set client entitlements, test integrations/data feeds, and ensure cutover readiness.
- Coordinate cross-functional teams: align Sales/Coverage, Operations, Technology, Risk, and vendors; secure approvals and sign-offs at each checkpoint.
- Drive client experience: run intake and readiness calls, translate requirements into configurations, provide proactive updates, and capture feedback.
- Continuously improve processes: standardize workflows, update playbooks/runbooks, identify automation opportunities, and reduce cycle time and rework
To be successful in this role, we’re seeking the following:
- Project/program execution: task management, RAID discipline, status reporting, risk mitigation; familiarity with Agile/Waterfall and dashboards.
- Systems and data literacy: onboarding platforms, document management, entitlements, data flow validation; defect handling and retesting.
- Stakeholder management and communication: clear written/verbal updates, structured escalations, and ability to influence cross-functional teams.
- Wealth domain knowledge: client segments, products, account structures, documentation requirements, and service expectations.
- Process improvement mindset: mapping workflows, removing friction, applying controls, and delivering measurable efficiency and client experience gains.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer
