Role Overview

Chubb is looking for an experienced Platform Lead to oversee the strategy, development, and optimization of our claims platform. This role will be responsible for managing the end-to-end delivery of our core claim solution, ensuring seamless integration between the various platform in the claims ecosystem.

Main Responsibilities

Platform Leadership

• Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs

• Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements

• Serve as the primary subject matter expert on platform standards, protocols, and industry best practices

• Identify opportunities for platform innovation and competitive differentiation

Technical Oversight

• Oversee API integrations, connections, and data exchange protocols with external partners and internal systems

• Ensure platform architecture supports scalability, reliability, and security requirements

• Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy

• Manage technical documentation, integration guides, and API specifications

Stakeholder Management

• Partner with internal business units including claims operations, IT, product, and sales teams

• Build and maintain relationships with external partners, vendors, and technology providers

• Present platform capabilities, roadmaps, and performance reports to senior leadership

• Gather requirements and prioritize feature development based on stakeholder needs

Operational Excellence

• Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction

• Lead incident management and resolution for platform-related issues

• Implement governance frameworks for data quality, security, and compliance

• Drive continuous improvement initiatives to enhance platform efficiency and user experience

Partner Onboarding & Support

• Oversee the onboarding process for new partners and integration implementations

• Develop and maintain partner enablement materials and training programs

• Provide technical guidance and support to partners during integration phases

• Manage partner communication regarding platform updates, maintenance, and enhancements

Required Skills & Experience

• You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).

• You should also be driven by the desire to build great products, take ownership of solutions and code quality.

• Bachelor’s Degree in Computer Science, Engineering or an equivalent required.

• Proven track record of successfully delivering complex integration projects

• Experience in building products / platforms with 10 - 15 years of extensive working experience in delivering end to end solutions.

• 7+ years of experience in platform management, claims technology, or insurance technology

• 3+ years in a leadership or management role

Technical Skills

• Strong understanding of claims processing workflows and insurance industry standards

• Experience with API management, web services

• Familiarity with claims management systems, policy administration systems, and related insurance platforms

• Knowledge of data integration tools, middleware platforms, and cloud infrastructure

• Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous

• Experience with specific claims platforms (e.g., Guidewire ClaimCenter, Duck Creek Claims, etc.)

• Knowledge of emerging technologies in claims automation

Professional Skills

• Experience working with large complex systems.

• Knowledge & Extensive Experience of Continuous Integration and Deployment tools

• Excellent interpersonal and relationship-building skills

• Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.

• Handles conflict effectively. Develops new skills quickly.

• Willing to accept new responsibilities. Takes initiative & accountability

• Hybrid working - At least 3 days in the office and you can work 2 days from home.