Engineering Division - Executive Office Technical Support - London - Associate
Goldman Sachs
IT, Customer Service
London, UK
Technology is a fundamental driver in business. Harnessing this technology and improving productivity is vital for our Executives. Our team plays a vital role in not only handling all of the technology support for these Executives, but also to improve the technology that they are using. In this role you will interface directly with these Executives and their personal assistants. This role requires someone with great communication skills, interpersonal skills and the confidence to make fluid decisions.
Key Responsibilities:
- Provide day-to-day support to the Executive Staff (C-Suite and Management Committee) for all technology needs.
- This position interfaces directly with the Executive staff and troubleshooting their issues to resolution while providing a high level of discretion and professionalism
- Working with Engineering to develop solutions for our clients
- Workplace hardware and software support including desktop, laptop, market data, IPT.
- In person and remote support as needed
- Maintaining, supporting and the installation of Work at Home technology
Key Skills:
- Highly motivated and communicates very well
- Excellent client service orientation, strong analytical and interpersonal skills
- Ability to make decisions under pressure
- Ability to prioritize and escalate things in a timely manner
- Experience working globally with multiple teams
Minimum Qualifications:
- Bachelor degree in computer science related major
- 5+ years experience in Desktop Administration
- A genuine “I care” mindset and detail oriented
- Working knowledge of Windows 10, Windows 11, macOS
- Working knowledge of mobile devices iPhone, iPad, Android, Laptops
- Strong communication skills, ability to prioritize and respond to shifting deadlines


