We are continuing our journey focusing on applying a product mentality to the way we build our products and ensure that we focus on our clients and their needs to build the right product at the right time. This role is responsible for enhancing operational efficiency, data integrity and reporting accuracy across multiple large-scale technical programs within Developer Experience & Runtime (DXR). Working closely with Program Managers, the Chief Product Owner, Product Managers, Engineering leads and the Chief of Staff office, the Program Operations Manager streamlines delivery workflows, administers program management tooling (e.g., Jira), produces insightful dashboards and reporting, and supports financial collation—enabling effective decision-making and strategic alignment while supporting “working backwards” and Agile delivery practices.

Your Impact

We are looking for a Project Manager who will maintain close relationships with Program Managers, product and engineering teams, and senior stakeholders to ensure program information is accurate, accessible and actionable. You will help teams operate with clarity by improving reporting, strengthening governance and keeping delivery data clean and reliable.

• Develop, maintain and distribute cross-program reports and dashboards (e.g., from Jira) to provide visibility into status, progress, risks and KPIs.
• Improve consistency and accuracy of reporting methodologies across programs, aligned to governance frameworks.
• Support implementation and adherence to program governance and “good ways of working,” including Agile principles and ceremonies.
• Identify opportunities for automation and operational efficiency improvements across program operations and reporting.
• Administer program management tooling (particularly Jira): workflows, configurations, permissions, custom fields and data structures that enable efficient execution and reporting.
• Maintain program data integrity, completeness and accessibility; proactively resolve data discrepancies with stakeholders.
• Act as a central point of contact to gather updates, facilitate information flow, and ensure timely, high-quality inputs for program reviews.
• Support financial collation (budget tracking, expenditure reporting, forecasting inputs) and prepare summaries for program reviews and executive reporting.
• Onboard and train team members on tooling and best practices to promote efficient, consistent data entry and usage.

HOW YOU WILL FULFILL YOUR POTENTIAL

• You will be an experienced project manager, working cross-functionally to guide programs from conception through launch, growth and maturity by connecting different technical worlds to meet our customers at their needs. You will break down complex problems into steps that drive product development and release adopting the principals of growth from MVP / PoC
• This role offers an opportunity to lead projects which involve various businesses and entities within the firm. You will have the opportunity to work with various teams across the firm
• This role requires a professional with proven project management and delivery skills. Strong communication skills are equally important, as the role will involve working closely with team members in many other groups in the firm.
• Be a ruthless prioritiser while balancing the needs of customers and stakeholders while being transparent about your prioritization and roadmap process

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• STEM degree and equivalent practical experience in project management
• 4+ years of technical delivery experience
• Demonstrated ability to communicate complex problems and technical solutions to all stakeholders.
• Proven ability to influence cross-functional technical teams
• Demonstrated experience in understanding the customer, product development, requirements analysis, planning and program strategy
• Must have experience with managing client expectations and communicating effectively with individuals at all levels of the organization
• Ability to translate business requirements into a product roadmap
• Strong analytical and problem solving skills
• Highly organized, attention to detail and excellent follow through skills
• Ability to work independently and with a team

Preferred Qualifications

• Program management qualification or equivalent practical experience in program operations / PMO.
• Strong technical foundation in software delivery and reporting/data tooling.
• Experience building or maintaining Jira configurations, dashboards and governance reporting.