Associate Technical Support Engineer - Confluent

IBM
IBM

IT, Customer Service

United Kingdom · Hursley, UK

Posted on Jun 25, 2026
Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. With Confluent, data doesn’t sit still. We put information in motion, streaming in near real time so organizations can react faster, build smarter, and deliver experiences as dynamic as the world around them.

Your role and responsibilities

At Confluent, we’re on a mission: Bring the power of our real-time data streaming platform to companies, so they can maximize the value of their data.

We believe every byte of data has a story to tell, offering something of significance that informs decisions. We help companies extract the value of their data by moving it from isolated silos into high-performance, “single source of truth” data nervous systems enabling real-time decision making, customer support, and even product development.

Backed by Benchmark, Index Ventures, and Sequoia Capital, Confluent was founded by the team that built Apache Kafka and is one of the fastest growing Silicon Valley startups. In addition to our enterprise platform, we recently launched our cloud offering, Apache Kafka as a Service, which will allow companies of all sizes to leverage the power of their streaming data.

We are changing the face of big data. Come build with us!

About the opportunity

We are looking for an Associate Technical Support Engineer to join our Customer Success team. As an Associate Technical Support Engineer (ATSE), you will work at the intersection of our professional services and engineering teams, interacting directly with customers you will provide a range of key customer service activities to resolve issues experienced by Confluent customers.

Throughout these interactions, you will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What you can expect to work on

A typical week in this role may involve:

  • Working with customers to resolve a wide range of issues with their Confluent deployments

  • Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture

  • Communicating with our core engineering team to provide real-time product feedback from the field

  • Improving product documentation and authoring knowledge base articles

  • Creating and reviewing product demos and internal tooling

  • Working with the team behind Apache Kafka

Required education
None
Preferred education
None
Required technical and professional expertise

  • Excited to learn about streaming data and becoming a Confluent Cloud domain expert

  • Experience diagnosing and resolving customer issues

  • Desire to ensure customer success through direct interaction

  • Cloud networking fundamentals in GCP, AWS, Azure (provisioning, connectivity, VPC peering)

  • Basic Linux command line experience

Preferred technical and professional experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including incident, problem, and change management, to ensure effective technical support and client satisfaction.

• Knowledge of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze and troubleshoot technical issues and provide effective technical support.

• Understanding of Data Analysis Tools: Exposure to data analysis tools and techniques to gather insights from case data and client feedback, driving product quality, functionality, serviceability, and usability improvements.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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