Customer Success Technical Architect

IBM
IBM

IT, Sales & Business Development, Customer Service

London, UK

Posted on Jun 25, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As an Engineer / Senior Engineer in the Partner Applied Solutions team, you’ll design and build internal tools, automation frameworks, and partner-facing assets that improve how partners and Confluent teams integrate, test, and operate event streaming solutions.
You’ll work across the Confluent stack — from Kafka and connectors to Confluent Cloud APIs, infrastructure automation, and validation tooling — to create durable, reusable components that streamline partner development and ensure reliability at scale.
This role sits at the intersection of engineering excellence, partner enablement, and platform maturity — ideal for an engineer who wants to build systems that multiply the impact of others.

What You’ll Do
- Design and develop robust tools and frameworks that improve how Confluent and its partners build, test, and verify integrations and solutions.
- Build automation and validation systems to ensure Kafka connectors, APIs, and partner integrations are reliable, compliant, and production-ready.
- Develop shared libraries, SDKs, or internal services that simplify repetitive engineering and testing tasks across teams.
- Collaborate with Product, Engineering, and Partner Engineering to identify gaps, automate pain points, and deliver solutions that stick.
- Drive the end-to-end lifecycle of your projects — from ideation and prototyping through to production readiness and adoption.
- Contribute to engineering standards, processes, and governance, ensuring PAS-built assets are maintainable and well-integrated.
- Participate in design reviews, contribute to architectural decisions, and mentor peers where appropriate.

Required education
Bachelor's Degree
Required technical and professional expertise

- Proven experience developing in Java (experience in Go, Python, or similar is a plus).
- Deep understanding of Apache Kafka, event-driven architecture, and streaming systems.
- Strong engineering fundamentals — distributed systems, API design, automation, and CI/CD practices.
- Comfortable building internal products or frameworks that balance speed, reliability, and maintainability.
- Solid experience with cloud infrastructure (AWS, GCP, or Azure) and containerisation (Docker, Kubernetes).
- Strong collaboration and communication skills, with the ability to influence and deliver across cross-functional teams.

Preferred technical and professional experience

- Experience building or testing Kafka connectors or similar data integration systems.
- Familiarity with infrastructure-as-code tools (Terraform, Pulumi, etc.) and automation pipelines.
- Experience contributing to open-source or building tooling that supports developer communities.
- Experience with partner or ecosystem engineering, particularly where internal tooling intersects with external users.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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