Senior Complex Programme Manager

IBM

IBM

London, UK

Posted on May 5, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a seasoned Complex Project Manager for Enterprise Transformation, you will manage IBM's most complex programs and projects, delivering successful solutions for intricate IT, business, and client requirements. You will serve as the primary point of contact for client needs, requirements, and expectations regarding IBM team operations. Your primary responsibilities will include:

• Manage Client Relationships: Build partnerships with clients, vendors, and subcontractor organizations to ensure client needs are met and customer satisfaction is achieved. This involves serving as the primary point of contact for client needs, requirements, and expectations regarding IBM team operations.

• Deliver Solutions: Possess the expertise to deliver successful solutions for intricate IT, business, and client requirements, leveraging various project management methodologies and emerging technologies.

• Oversee Contractual Obligations: Manage contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments.

• Drive Growth Opportunities: Support the Project Executive in identifying growth opportunities and contract profitability, applying strategic innovative thinking and business acumen.

Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Deep Expertise in Project Management: Proven track record of managing complex programs and projects, delivering successful solutions for intricate IT, business, and client requirements. Experience with various project management methodologies and emerging technologies.

• Experience in Contract Management: Skilled in managing contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments. Familiarity with contract profitability and growth opportunities.

• Proficiency in IPPF Tool: Expertise in using the IPPF tool for costs and invoices as per contract delivery milestones, with ability to accurately track and manage project expenses.

• Business Acumen: Experience in analyzing business and IT challenges, applying strategic innovative thinking, and advising on large or complex engagements.

• Global Program Management: Experience in managing large, complex, and global programs, with ability to negotiate at the highest levels and communicate effectively with executives.

Preferred technical and professional experience

• Proficiency in Emerging Technologies: Experience with various emerging technologies related to client needs, including technical solutions and innovative thinking. Ability to leverage these technologies to deliver successful solutions for intricate IT, business, and client requirements.

• Knowledge of Business Outsourcing: Familiarity with managing complex business outsourcing contracts, including analyzing business and IT challenges, and advising on large or complex engagements.

• Expertise in Project Methodologies: Experience with various project management methodologies, including the ability to apply strategic innovative thinking and manage complex programs and projects.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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