Operations Relationship Management - Client Strategy & Engagement Associate
J.P. Morgan
Operations, Customer Service
London, UK · bournemouth, uk
Posted on Mar 27, 2026
Join us and help shape how JPMorgan partners with buy-side clients across the trade lifecycle.
As an Operations Relationship Management – Client Strategy & Engagement Associate, you will work with Operations Relationship Managers and Markets Operations teams to deliver executive-level client engagement, translating client insights into internal action, and advancing operational transformation and innovation. You will help drive the strategy, planning, and execution agenda, partnering with Operations Relationship Managers to design and deliver value-add engagement with senior client stakeholders, and capture insights on transformation, technology and industry trends, and channel those back into internal teams to influence priorities, business cases, and delivery.
Job responsibilities:
- Partner with Operations Relationship Managers to plan and facilitate productive, two-way client engagements.
- Define, measure, and communicate operational Client Experience using qualitative and quantitative insights.
- Analyze Client Experience, operational, and financial data to identify trends and improvement opportunities.
- Support governance, prioritization, and delivery oversight for cross-group client strategy initiatives.
- Develop and execute internal engagement and communications for the team.
- Engage with Markets Operations teams to inform design and delivery across the trade lifecycle.
- Create and present operational thought leadership and best practice materials to clients and stakeholders.
- Design, project manage, and deliver client events and programs on innovation themes.
- Identify and collaborate on opportunities to leverage data, technology, and revenue enablement for clients.
- Develop data management and visualization solutions for client intelligence and actionable insights.
- Coordinate priorities and execution for cross-group Client Experience initiatives.
Required qualifications, capabilities, and skills:
- Experience in markets/trading, fintech, or B2B financial services with strong understanding of financial markets and investment management.
- Client-facing experience engaging senior stakeholders and managing internal/external relationships.
- Proven ability to identify, shape, and drive business improvements using data and project management skills.
- Excellent communication skills, able to synthesize data into clear narratives and executive summaries.
Preferred qualifications, capabilities, and skills:
- Knowledge of buy side and sell side operations and relevant technology enablers.
- Experience developing operational or technology business cases and tracking post-implementation impact.
- Deeper product knowledge in cash and derivatives, awareness of regulatory change and technology advancements.
- Data and tooling literacy, including process automation, workflow digitization, and data analytics.
- Research skills to surface industry, technology, operational, and regulatory insights.
- Management consulting experience in financial services operations or technology environments.
- Business development and client management skills, including delivering sales pitches or proposals.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive two-way client engagement and the Markets Operations Client Experience agenda using insights, data, and innovation initiatives.
