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Job Description Summary

Job Description

JOB TITLE: Technical Application Service Specialist

SALARY: £59,850 - £73,150
LOCATION: Bristol
HOURS: Full-time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

ABOUT THIS OPPORTUNITY

Do you enjoy turning data into actionable insights and ensuring systems run at peak performance? Join our Customer Decisioning Lab as a Technical Application Specialist, where you’ll focus on building dashboards and driving Site Reliability Engineering (SRE) practices to keep our Pega Customer Decision Hub (CDH) platform resilient and efficient.

WHAT YOU’LL BE DOING

Day to day, you will:

• Design and develop dashboards to monitor application health, performance, and key business metrics.

• Implement and maintain SRE best practices, including reliability, scalability, and incident response processes.

• Automate monitoring, alerting, and reporting to improve system observability and reduce manual effort.

• Collaborate with engineering, operations, and business teams to ensure platform stability and proactive issue resolution.

• Analyse performance trends and provide insights to drive continuous improvement.

• Support capacity planning, disaster recovery, and compliance activities.

WHAT YOU’LL NEED

• Strong experience in building dashboards using tools like Pega, Grafana, Kibana, or similar.

• Knowledge of SRE principles, monitoring, and incident management.

• Proficiency in SQL and data visualization techniques.

• Strong problem-solving and analytical skills.

• Excellent communication and collaboration skills.

And any experience of these would be really useful:

• Familiarity with Pega CDH or similar decisioning platforms.

• Experience with automation and scripting for monitoring and reporting.

ABOUT WORKING FOR US

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.