Quality Assurance Analyst
IT, Quality Assurance
Edinburgh, UK · Cardiff, UK · Glasgow, UK · Birmingham, UK · Tredegar, UK
GBP 33,203-34,950 / year + Equity
End Date
Sunday 12 July 2026Salary Range
£33,203 - £34,950We support flexible working – click here for more information on flexible working options
Flexible Working Options
Job ShareJob Description Summary
We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgagesJob Description
JOB TITLE: Financial Crime Quality Assurance Analyst (Grade C)
SALARY: £33,203 – £34,950 pa
LOCATIONS:
Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Edinburgh, Halifax, Newport, Cardiff
HOURS: Full-time – 35 hours per week
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
We have multiple opportunities available within our Financial Crime Quality Assurance team across different levels. As these roles sit within the same team, we encourage you to apply for either requisition 159088 (C Grade) or 159091 (D Grade), based on the level that you feel best reflects your experience.
ABOUT THESE OPPORTUNITIES
Our Financial Crime team are looking for 6 Quality Assurance Analysts to deliver independent oversight on customer account reviews across Consumer Relationships.
These roles are focused on supporting high-quality, consistent decision-making by ensuring reviews are aligned to policy, regulatory requirements and risk standards.
As a Financial Crime Quality Assurance Analyst, you’ll play an important role in reviewing case decisions, identifying risks and supporting improvements across Financial Crime Operations.
You’ll work closely with Team Managers, senior colleagues and specialist teams to ensure consistent and effective quality assurance across the function.
WHAT YOU’LL BE DOING
In this role, you’ll:
Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
Ensure all reviews meet policy, regulatory and local risk standards
Assess case rationale to ensure decisions are clear, well-evidenced and aligned to expectations
Identify trends, risks and areas for improvement across case outcomes
Support colleague development and training where required
Collaborate with business partners to support process improvements and best practice
Contribute to reporting and provide insight to support team and business objectives
Manage your own workload effectively to deliver against quality and productivity expectations
WHAT YOU’LL NEED
We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.
Essential:
Approximately 2-3 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
Good understanding of Economic Crime Policy and its practical application
Ability to assess case information and identify potential risks
Strong analytical skills with the ability to identify trends and raise appropriately
Strong attention to detail
Excellent communication skills, including delivering clear and constructive feedback
Ability to manage workload effectively and prioritise tasks
Desirable:
Experience in Quality Assurance, audit or control environments
Experience supporting training or development activity
Exposure to reporting or MI
ABOUT WORKING FOR US
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes…
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Flexible benefits you can adapt to your lifestyle
24 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you’ll learn and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
