Regional Training Manager – Southwest

Reporting to Head of Luxe Training

I am the Regional Training Manager. I am responsible for the education of our Beauty Advisor community & Retailer BA community. Through the delivery of Education & training, regular store visits & coaching, I deliver a world-class consumer experience across our portfolio of brands & consumer touch points. I also deliver an engaging beauty advisor experience for our BAs, as well as being able to influence & inspire retailer BAs across our brands & categories. I champion collaboration and coaching, and with the team, I ensure that Brand DNA, Equity & Service excellence cascades through our tailored programs.

Key Responsibilities:

OMNI EDUCATION & ENGAGEMENT

• Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs

• Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs

Luxe BAs:

• Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.

• Collaborate to deliver exceptional education in line with brand marketing and commercial plans.

• Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.

• Execute the Multi-brand Category training program in collaboration with category education leads

Retailer BAs:

• Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.

• Spend time in stores to coach & develop/bring to life a world-class consumer experience.

• Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.

• Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L’Oréal University etc).

SERVICES & BEAUTY TECH

• Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.

• Drive services as a core experience for our consumers.

• Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe.

PEOPLE MANAGEMENT/DEVELOPMENT

• Support in the recruitment & onboarding of BAs in your region.

• Drive a culture of coaching & development.

• Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.

• Ensure BA adoption and usage of One Retail.

• Champion cross-function collaboration and ways of working.

I AM:

• Field Based

• Level 5

MY CORE KPIS ARE:

• Retail Performance & KPI

• Category performance

• Pulse

• BA Turnover & BA Pulse

• NPS & CXE

MY DELIVERABLES/OUTCOMES ARE:

• Elevated BA Experience Highly engaged BA workforce

• World-class customer experience

• Brand & Category Engagement & expertise

I HAVE IN-DEPTH KNOWLEDGE OF:

• Education and training experience/technique

• Retail leavers and landscape

• Stakeholder Management

MY KEY STAKEHOLDERS ARE:

• O+O CX & BA Experience

• Brand Education

• Retail Field Management

• Field Support

MY KEY SKILLS ARE:

• Retail & Commercial Acumen

• Stakeholder Management

• Education, Training & Facilitation

• Coaching

• Analytical Skills

• Empathy