L'Oréal One Luxe Fragrance Expert, Harrods (37.5 hrs)

Loreal
Loreal

London, UK

Posted on Aug 21, 2026

Reporting to: Luxe Store Manager / (Senior Area Manager if mobile)

Who we are looking for:

  • A Fragrance Enthusiast: Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.
  • A Connection Creator: Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.
  • A Trendsetter: Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.
  • A Go Getter: Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.
  • A Brand Ambassador: Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.

What you will be doing:

Fragrance Specialist

  • Creating Engaging Fragrance Experiences: Design and execute innovative fragrance events and animations.
  • Team Fragrance Leadership: Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.
  • Personalized Fragrance Consultations: Serve as the go-to fragrance expert offering personalized recommendations.

Elevating Customer Experience

  • Delivering the One Luxe Experience: Consistently execute the Be Luxe service model for a premium, personalized customer experience.
  • Product Expertise and Storytelling: Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.
  • Embodying Brand Excellence: Act as a brand ambassador providing luxurious service and merchandising standards.
  • Staying Trend-Forward: Maintain understanding of makeup, skincare, and fragrance trends.

Driving Retail Performance

  • Achieving Sales Targets: Consistently achieve individual and counter sales goals.
  • Building Client Relationships: Proactively build authentic relationships in-store and digitally to foster loyalty.
  • Promoting Events and Activities: Inform customers about upcoming events, promotions, and brand activations.
  • Brand Advocacy: Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.

Operational Excellence

  • Teamwork and Training: Participate in team efforts and complete required training programs.
  • Administrative Responsibilities: Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).
  • Maintaining Counter Standards: Uphold hygiene, housekeeping, and a clean, inviting counter environment.
  • You can apply to up to three jobs within a rolling 30-day window.
  • You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
  • Please visit "Your Application Space" to see the jobs you have already applied to.
  • Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Share this job:
See more open positions at Loreal