Senior Support Services Owner
Customer Service
United Kingdom
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role!
What you will do
You will develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to improve the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Responsible for ensuring client satisfaction and achieving service level targets.
Manage client service request escalations and advance them as appropriate.
Obtain approvals for change requests, prepare documentation, lead weekly client change control calls, and facilitate/coordinate package management.
Work in technology applications involves tracking issues, monitoring their resolution, and confirming adherence to processes.
Provide monthly and quarterly formal reports on AMS to site leadership.
Responsibility for communicating major incidents to the client lies with the AMS SSO. You will continue to provide communication back to the client as requested until a resolution is achieved.
What we will offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Flexible and hybrid working so you can do your best work
Employee resource groups that champion our diverse communities
Core benefits such as life insurance, and access to retirement planning
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Are you a Customer Centric Person who enjoys a challenge? If you have Customer Relationship management expertise and ITIL knowledge/Certification experience, this is an incredible opportunity to excel in an exciting, fast-paced arena!
Career Level - IC3
Required Experience
Bachelor’s degree in business management or related field, or equivalent relevant experience
2-5 years of experience in Customer/Account management
Knowledge of ITIL Functions specific to Change Management
Expectations:
Client travel up to 25%
Ability to travel to London office as required
Willing to be on-call service
