Employee Relations Service Delivery Senior Associate
PWC Uk
What your days will look like:
- Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
- Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
- Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
- Handle health and wellbeing cases, including occupational health referrals and income protection activities.
- Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
- Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
- Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
- Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.
The role is for you if:
- you have knowledge of Navex case management system
- you have knowledge of GDPR and Compliance regulations
- you have knowledge of Service Now
- you have knowledge of digital tools Tableau, Alteryx
- you have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
- you are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments
- you have the ability to work with multiple sources of data and assimilate information quickly
What you'll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.


