Programmes Project Delivery & Continuous Improvement Manager
Full-time
Manchester, UK
What your days will look like:
- Establish and embed consistent project management standards, governance frameworks and reporting across the Programmes team.
- Develop and maintain project management tools, templates, guidance and standard operating procedures to support effective delivery.
- Coach and support colleagues in applying project management best practices, building capability across the team.
- Lead priority projects and strategic initiatives from inception through to implementation and business-as-usual adoption.
- Translate business requirements into clear project plans, deliverables, milestones and measurable outcomes.
- Monitor and manage risks, issues, dependencies, resources and budgets to ensure successful delivery.
- Drive stakeholder engagement and accountability, working collaboratively with internal teams, suppliers and senior stakeholders.
- Identify and implement opportunities to improve processes, enhance governance and increase delivery efficiency through technology and automation.
- Use data, feedback and lessons learned to evaluate outcomes, demonstrate benefits and support continuous improvement.
- Collaborate across Learning, Technology, Quality and Risk functions to deliver sustainable change and improve the learner experience.
This role is for you if:
- You have proven experience managing end-to-end projects and multiple workstreams, with successful delivery outcomes in complex or ambiguous environments.
- You have strong PMO, project planning and governance capability, including experience of maintaining project plans, RAID logs, progress reporting and delivery controls.
- You have experience using Smartsheet or comparable portfolio and project management tools to manage plans, dashboards and reporting.
- You have strong risk management and problem-solving skills, with the ability to identify issues early, assess impacts, and coordinate practical solutions.
- You have a proven ability to build collaborative relationships across teams, challenge constructively and drive accountability for actions and deadlines.
- Ou have experience leading continuous improvement, process change or technology adoption and embedding changes into business-as-usual operations.
- You have experience creating, implementing and maintaining standard operating procedures (SOPs), process documentation, and associated controls.
What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.


