, United Kingdom

Job Family Group:

Customer Operations

Worker Type:

Regular

Posting Start Date:

March 24, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

At Shell Energy, we believe there’s a better way to power your business. Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through. Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

What’s the role

This is a great opportunity to join our Operations Team as a Registrations Analyst.

The role will cover both Electricity and Gas B2B supply customers, coordinating and managing the registrations process to deliver the first bill to the customer accurately and in a timely manner. It is also necessary to liaise with third parties including other suppliers, as well as directly with the customer to resolve any queries or issues. You will need you strong IT and data analysis skills with the ability to handle and manipulate large volumes of data accurately.

The Team is focused on delivering operational efficiency to underpin the delivery of “best in class” experiences to our business customers and own and lead operational process, data flows efficiency and metering service delivery.

What you’ll be doing

The main areas of responsibility are:

• Delivering the transfer and registration of B2B supplies to Shell Energy in line with agreed contract start date and within supplier obligated timescales on this transfer.
• Successfully manage of our industry obligations within the Faster Switching Framework, to ensure there are no compliance breaches.
• Engaging successfully with Industry Third Parties and Customers to successfully onboard to Shell Energy, ensuring this is a positive experience and removes any requirement for rework.
• Be the subject matter expert within the Shell Energy onboarding team to ensure the seamless transfer of high revenue (>£5m per annum), multi-site Industrial & Commercial portfolios to Shell Energy.
• Confirm initial account set-up to support timely first bill execution and maximise data quality.
• Applying Industry knowledge to resolve exceptions in agent appointments, meter technical details and opening and closing reads, which will support a successful transfer to Shell Energy.
• Resolving read disputes & erroneous transfers which will allow in line with agreed contract start date.
• Effectively manage the process to release sites moving to a new supplier, demonstrating commercial awareness of contract and account balance status.
• Accurately maintaining information within internal (Junifer & AFMS) and external systems
• Develop & maintain a good understating of systems & processes and suggest improvements where identified.
• Provision of weekly and monthly reporting to support delivery of business performance targets
• Communicating clearly and proactively to customers and their third-party intermediaries, on the transfer and registration of their sites with Shell Energy

What you bring

What you’ll need to help you make the best of the role:

• Knowledge of the B2B gas and power supply industry, particularly industry data flows that support the transfer of meter points between suppliers.
• Strong attention to detail and problem-solving skills
• Great communicator - strong interpersonal skills
• A team player and be able to build effective working relationship with internal & external colleagues.
• Enthusiastic and self-driven, able to achieve agreed deadlines.
• Flexible – you can adapt as the role, business and industry develops.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via careers@shell.com . We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.