Account Support Specialist
Verisk Analytics
Customer Service
London, UK
Whitespace, a Verisk business | London (Hybrid)
Join a team that is helping modernize how the global insurance market operates.
Whitespace, part of Verisk, is transforming how brokers and carriers connect, collaborate, and place risk. Backed by Verisk’s global scale in data, analytics, and technology, we are at the center of digital change across the insurance industry.
As an Account Support Specialist, you will play a key role in supporting client relationships and ensuring a high quality experience across the platform. This is an excellent opportunity to build your career in insurtech, gain exposure to commercial activity, and develop deep knowledge of the insurance ecosystem.
This is more than a support role. It is a chance to learn how a fast growing platform operates at client level while building the skills to progress into account management or commercial roles. You will work closely with experienced Account Managers and multiple internal teams, giving you a strong foundation in both the insurance market and technology driven client delivery. You will have the space to contribute ideas, improve how the team works, and develop your own path as the platform continues to grow.
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let’s build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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Join a team that is helping modernize how the global insurance market operates.
- Experience using CRM tools and Microsoft Office
- Interest in the insurance market, ideally within specialty or wholesale environments
- Strong organization skills and attention to detail
- Clear communication skills, both written and verbal
- A proactive approach with the confidence to take initiative
- Curiosity and willingness to learn in a fast paced environment
- Interest in technology and digital transformation
#LI-Hybrid
- Support onboarding projects for new clients, with opportunities to take ownership over time
- Track platform usage and adoption, identifying trends and insights for the team
- Prepare reports, presentations, and meeting materials to support client discussions
- Maintain accurate client data and documentation in CRM systems
- Coordinate with Product, Support, and Commercial teams to ensure smooth delivery
- Monitor account activity and highlight areas for internal review and improvement
- Assist with platform demonstrations and training sessions
- Support Account Managers in preparing for and, where appropriate, joining client conversations
- Help improve internal processes by identifying inefficiencies and suggesting solutions
